Privacy Policy

1. Online Privacy Practices 

Your right to privacy is important to us. We try hard to ensure a fair balance between your personal privacy and ensuring you obtain full value from our site and learn of things you are likely to be interested in. We ensure we comply with all protection the Data Protection Act 1998 gives you. Further information on the Act is here: www.dataprotection.govuk 

2. Registration 

When we ask you to provide information it is often (but not only) to enable us to enhance your site visit, or send information on things that we believe will interest you or reply to you after your visit. This would include where you subscribe to any online newsletters or provide feedback to us through a contact form or when you complete any online competition form or survey we may offer from time to time. When you register we ask you the questions set out on that page to obtain your personal information. Should you consent to it we may use your personal data for future email, mailings, phone or other forms of contact, notification of new services, competitions and new versions. We do not disclose or sell your information outside our group. 

3. Security 

Making sure you can interact safely online is a priority for us and we have made strenuous efforts to ensure that security is one of our highest priorities and we have devoted a great deal of effort to ensure that our online security measures help to safeguard your information. We have no desire to infringe your privacy while using our site and we will never provide your personal information to anyone else except as set out above.

4. Cookies 

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. 

Google Analytics
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. 

Crazy Egg
Crazy Egg does not collect information through their customers' websites for any advertising purposes, nor do they collect any personally identifiable information via their customers' sites. Crazy Egg is used to improve and assess the website performance to improve user experience. To opt out of anonymous tracking click here (https://www.crazyegg.com/opt-ouadean=1) and follow the steps for your browser. 

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org. 

To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/d1page/gaoptout. 

5. Clearview Stoves GDPR Statement of Compliance. 

The General Data Protection Regulation (GDPR) is effective from 25th May 2018. 

In preparation for GDPR, Clearview Stoves acknowledges its responsibility to develop and maintain business-wide awareness of the rights of individuals to be empowered and protected in terms of data privacy 

We have consulted broadly and implemented processes, procedures and training to ensure that a legal basis for the processing of personal data underpins all business practices at Clearview. 

We recognise that there are a small number of circumstances in which personal data may be processed and that the GDPR clarifies the responsibilities of companies as far as the processing (collection, storage, maintenance and use) of personal data is concerned. 

We will continually strive to ensure that personal data privacy is embedded as routine practice on a perpetual basis. 

Clearview Stoves have undertaken to ensure that all staff receive training in the concepts and requirements of data protection law Staff will be expected to adopt practices in the workplace that reflect the company's commitment to ensuring that the rights of individuals are respected and protected at all times. 

Clearview Stoves internal policy for data protection requires any products, services or systems adopted by the company (relating in any way to the processing of personal data) to undergo an assessment to establish that they do not contravene the company's policies to maintain compliance with the GDPR. 

Clearview Stoves have implemented training and processes to enable staff to recognise and respond to data Subject Access Requests (SARs). Staff will understand the significance of undertaking identity checks prior to responding to requests for data portability and the rectification and erasure of personal data. 

FAQ 

A list of responses to questions frequently asked by data subjects follows: 

Where and how will the data about me be recorded?
We will collect and store information about you when you visit our website; enquire about our products and services via an online form or by telephone; when you email us or when you meet with us. We may supplement the information we hold about your (or your business if you are a supplier) with information from third parties. 

When you visit our website, we will collect electronic ID data such as your Internet Protocol (IP) address. Further information is available about this on our website Privacy page, accessible via a link on the foot of the page. 

Your data is likely to be recorded in our Customer Relationship Management (CRM) database system. There may also be emails that you have sent to us (and that we have sent to you) recorded in our CRM system and within our email server database. 

If you are a supplier or consumer client, it is probable that we will hold a record which relates to you within our accounting software database as well. 

Our CRM, Email and Accounting databases are all held and maintained within a secure location at our More Works Factory site. 

What data do Clearview Stoves hold about me?
Our CRM system is configured to provide for the recording of the following personal information: 

• Full name 
• Name Prefix 
• Title 
• Any preference which you have expressed relating to the receipt of marketing materials from us via email or direct mail. 
• Phone number(s) 
• Email address(es) 
• Postal address 

In addition, we may have attached to your record in our CRM system: 

• Documents that you have sent us 
• Emails that you may have sent to us or we have sent to you 
• Notes that we have made as outcomes from interactions with you (telephone conversations and meetings) 
• Details of any future planned activities that we have with you 

Records held within our accounting system will include a history of transactions (including sales orders, invoices and other information that relates specifically to your trading history with us). These may be regarded as personal if you are a sole trader or a corporate entity of some kind. 

How does Clearview Stoves ensure data security?
All our database systems are password protected and access is only afforded to those with a legitimate reason for so doing. 

All users are required to have a domain user name and password to authenticate against the security model for access to our databases. 

Remote workers are only able to access data services within our corporate network via secure Virtual Private Network (VPN). 

What do you do with my information? 

We use your information for the following purposes: 

• To monitor our levels of customer service and manage the way in which we support you. 
• To understand our customers needs and requirements. 
• To advise you of other products and services that we offer which we feel may be of benefit to you. 
• To alert you to events and news that we feel might be relevant and/or useful to you. 

With whom do you share my information?
We will never share your information with a third party without your express permission, unless we are required to do so by law 

Do you process sensitive personal data? 

We do not directly process data which the Data Protection Act 1998 defines as sensitive personal data. Information on the Data Protection Act 1998 is also on the Information Commissioner's website at www.dataprotection.govuk. 

How will you use my information to contact me? 

We may contact you by telephone (via a phone number where it has been provided, and sometimes via a mobile phone), by post (to your address), by email (via an email address if you have provided us with one). 

Will you send me marketing information? 

We will only send you marketing information about other products and services that we (ourselves) offer. You may alert us via phone on 01588 650401, email on mail@clearviewstoves.com or in writing to More Works, Bishops Castle, Shropshire, SY9 5GB should you no longer wish to hear from us. 

Can I see the information that you hold about me? 

If you would like a copy of the personal information that we hold about you, simply call us on 01588 650401 or write to us at Clearview Stoves, More Works, Bishops Castle, Shropshire, SY9 5GB. We will acknowledge the request as soon as we receive it and will provide a full response within 1 month of our acknowledgement.